FAQ

Just so we're clear.

The postings on this site are my own and do not necessarily represent the positions, strategies, or opinions of my employer, Motorola Solutions

I do not get paid for this. I do not run adverts. I will never ask you for money. This is my private project and I do this in my own time for the benefit of Motorola customers everywhere. I do not get told what to write though I do use comments and my job to get ideas on what to write about.

All that you read here is based on my own experience and does not in any way constitute Motorola Engineering recommendations.

If you need help with something, please continue reading.

What is MOTOTRBO?


I have a technical question and could not find the answer in one of your posts?

Please leave a comment on the post which matches your question the best, or even at the bottom of this page. Some of the comments are used as a basis for future post topics.

Can you email me the CPS for ____?

No, sorry, you will need to contact the company who sold you your radio(s) and/or system.

Can you email me the service manual for ____?

No, sorry, you will need to contact the company who sold you your radio(s) and/or system.

Where can I download CPS (etc.)?

If you work for a Motorola Solutions Channel Partner, from Motorola Online. If you are an end customer or radio amateur, you need to contact the company who sold you your radio or contact a Motorola Partner via this link. I cannot give you software, this is not allowed.

I have a problem with my radio system, can you help me?

Probably not. Please check here on how and where to get technical support. 

I work for a Motorola Partner, how can I engage you?

Sure, leave me your details.

You refer to EMEA models, I am in another region, what is my equivalent?

Please have a look at this model equivalent table to find regional equivalents.

How do I get my radio repaired?

Have a look at my support page. Motorola Solutions operates several repair centers throughout the world, visit their website for more details.

How do I contact you?

Via email:

 

Anything else, please post your questions below in the comments.

83 comments:

  1. hi sir wyne, is the transmission of my mototrbo system would be okay if i have 2 repeaters with same frequency but different color code? my system will be in ip site connect mode.

    ReplyDelete
    Replies
    1. Yes but only if the coverage of repeater and and repeater 2 are different. If there is any overlap in coverage, there will be interference no matter the colour code.

      Delete
  2. Already almost welcome I placed everything from your film but I have a problem how is sending from the manual radio icom this gm360 isn't taking the floor what can be bad done?

    ReplyDelete
    Replies
    1. If you are using CCIR, there might be an issue in the Icom radio. I'm told that some of their models do not encode CCIR correctly. Do you have a (or do you know someone who does) Communications Analyzer? Then it might be worthwhile seeing what the radio is actually sending out and programming the GM360 according to that.

      Other than that, all I can suggest is that you make contact with a local Motorola Partner (see Links>>Getting Support above). They will be able to help you and have access to Motorola support if needed.

      Delete
  3. hii friend.. iam have 3 repeaters . 2 repeaters The same frequency And the third Different In terms of Frequency . This repeaters Divided into three residential areas . The distance between provinces 160 km
    My question is How do you link Three repeaters Together by Internet .. thx

    ReplyDelete
    Replies
    1. Your question is too broad to answer here. Without a complete understanding of your requirements, my guess would be that IP Site Connect would be the best choice. You'll find some posts on this Blog and videos on my YouTube channel on this topic.

      Delete
  4. Hello Mr. Wayne Holmes,

    Can I use portable radio as a control station for both voice and data? In this case, What cable type should I choose in the CPS of the radio?


    Thanks,

    ReplyDelete
  5. You can use a portable as a control station. The cable type should be left as standard (I don't have the CPS here and can't remember the selection name).

    ReplyDelete
  6. Hi, is there a way for interconnecting SLR5500 repeaters and Cisco CUCM?

    ReplyDelete
    Replies
    1. Yes there is but this requires an application like SmartPTT Plus to act as an intermediary between the MOTOTRBO radio cloud and the SIP (Cisco call manager) cloud.

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    2. Thanks Wayne. I will have a look to SmartPTT Telephone Interconnect Gateway which seems exactly what we need

      Delete
  7. Hi i have three mtr3000 and three a-msr20-20 and of course three internet connections in bridge mode.
    i believe i have configured all correctly but still cant get it to work ip connect.
    rdac seems to connect and disconnect constantly.
    is there a recommended firmware version for the HP a-msr20-20

    ReplyDelete
    Replies
    1. I don't recall seeing a recommended software version for the Router. As far as I know, all software versions should work for what MOTOTRBO needs.

      Delete
  8. Hi all, wonder if somebody can help on using a SLR5500 repeater connected to power and battery back up and using the LAN output to a Ubiquity micro link it keeps on resetting the link to factory settings, if you remove the battery back up from the repeater it works good with no hick ups. if only using battery back up it also resets the link.
    thanks Gert

    ReplyDelete
    Replies
    1. Sounds like you have a grounding problem.

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    2. using the same setup ie all wiring but substituting it with a DR3000 both power and battery backup, it works perfect.

      Delete
  9. Good evening, I have two separate groups, each group contains five gp340, so I need to know how to program the gp340 each group. thank you

    ReplyDelete
    Replies
    1. Have a look at https://www.youtube.com/playlist?list=PLajLE2N1ugvCnqpAu4vwHkzni7z5BV8Mg

      Delete
  10. Wayne...
    A test of your god like powers...
    I have a DR3000, 2 DP4400s and 2 Simoco SDM600s:
    The DP4400s work together in duplex from the repeater, the SDMs work together off the DR3000.... but no audio between the two brands, as far as I'm aware they should actually work....
    Also... I have an Xd base that behaves exactly the same, both sets of radios show activity on the channel when the other is keying up....
    somewhere I think this could be a talk group/contacts issue
    Any ideas?

    ReplyDelete
    Replies
    1. Do the radios work with each other on simplex?
      Are you able to make a Private Call between the radios?

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    2. ok.... in simplex, the SDM can hear audio coming from a DP4400 but, the 4400 will not pass the audio from the SDM although it can see the channel is busy. To make the SDM receive I set it's receive Mute to Monitor... it's somewhat taxing my mind!

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    3. Seems like a configuration problem. Have a look at my videos to be sure the DP4400s are set up okay: www.youtube.com/cwh050.

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    4. Wayne, it was a talk group/Contact call ID and RX list mismatch.... the language used in CPS and FFP differ, had me chasing my tail for a bit, but I got the in the end and the systems worked together rather well.
      Thanks for pointing me in the right direction.

      Delete
  11. This comment has been removed by the author.

    ReplyDelete
  12. Hello Wayne
    I've got two DM3601 radios and a couple of questions......
    Is there the posibility to connect two devices with serial ports interfaces with those radios?
    Or Can we connect two pc's using the usb programming cable (over the virtual ethernet port) with those radios?

    Thank you

    ReplyDelete
    Replies
    1. Yes and no. Yes, you can connect the radio to a PC and use it to send data (at around 1kbps). SmartPTT File Transfer can be used for this (and it's free).

      If you're looking to build an IP network then MOTOTRBO won't help as the Windows SMB protocol -and others- would introduce too much overhead.

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    2. Thank you for your information, it is very useful.

      Delete
  13. Hi Wayne, I can't find anything in the System Planner or get help from dealers on this. I have a fleet of DP4801 and these were all upgraded to Firmware 2.6 however, even with Firmware 2.5 they have this problem: How can we switch off the predictive text on writing messages. I have done this from the settings menu, but it has no effect at all. My subscribers are a multinational team and even though the language of the radio is in English, the predictive text is an absolute nightmare and is driving everyone crazy - the best anyone can write is "hi" this is before they get a screen of garbled rubbish. Can the SMS write text function be made to work like a mobile phone with the predictive text, predictive capitalisation, predictive anything turned off? I was hoping Firmware 2.6 would have addressed this.
    Thanks

    ReplyDelete
    Replies
    1. According to the user guide:

      [OK] to access the menu.
      [V][ᴧ] to Utilities then [OK]
      [V][ᴧ] to Radio Settings then [OK]
      [V][ᴧ] to Text Entry then [OK]
      [V][ᴧ] to Multi-tap and press [OK]


      ([V] means down arrow [ᴧ] means up arrow)

      Delete
    2. This is a helpful comment: Once the predictive text is turned off. Read the codeplug back to the CPS and clone this to other radios then you don't have to do it manually. Would be nice for these options to be added to CPS/Codeplug

      Delete
  14. Hi Wayne, I'm trying to connect an Si500 to Radio Management 1.3. I have successfully created a device on RM, but when I schedule a job the client hangs on "Waiting for Device Programmer". Am I missing something really basic? The RM Device Monitor is blank, and the Motorola Device Programmer Settings page successfully connects to the server when I hit the "Test" button.

    The Si500 is connected to the PC by USB, and they are on the same network. The Si500 also says: Connecting to Radio Management, but it pretty much hangs on that screen until I turn it off.

    Am I missing something simple here? The device is definitely connected to the pc, as it comes up in the Android debugger, so I know that's not the issue.

    Thanks heaps for all the help on your blog!

    Cheers

    ReplyDelete
    Replies
    1. Sorry, I am not familiar with the Si500.

      Are you using MOTOTRBO Radio Management?

      Delete
    2. Hi Wayne, thanks for responding.

      Yep, that's the software I'm using. I think the issue is more that Radio Management seems to be waiting forever for the Device Programmer, I was just wondering if you had ever come across an issue like this.

      Delete
    3. MOTOTRBO Radio Management does not support the Si500. For the Si500 you need to use DEMS or CommandCentral Vault. See http://bit.ly/2acijy3 ; http://bit.ly/29Xeboz and http://bit.ly/2a31Cqa.

      Delete
  15. Hello Mister Holmes.

    I have a question for you about the MOTOTRBO SL 4000 please. The SL 4000 , is very good radio, small, stylish, practical and robust, wide screen and great ergonomics but only to the UHF band. Do you think that Motorola solution release the new radio SL 4000 in VHF band ?

    The sl 1600 radio in VHF band is good but i think the SL 4000 is the best radio for me.

    Thank you

    ReplyDelete
  16. This comment has been removed by the author.

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  17. My Name's Anthony, sorry :)

    ReplyDelete
  18. Hello Mister Holmes.

    I have a question for you about the MOTOTRBO SL 4000 please. The SL 4000 , is very good radio, small, stylish, practical and robust, wide screen and great ergonomics but only to the UHF band. Do you think that Motorola solution release the new radio SL 4000 in VHF band ?

    The sl 1600 radio in VHF band is good but i think the SL 4000 is the best radio for me.

    Thank you

    ReplyDelete
    Replies
    1. Sorry, I cannot comment on Motorola Solutions' product roadmap.

      Delete
  19. Hello Wayne.
    I'm working with LCP system but I have a problem with the router configuration. Support told me that the problem is that I´m using Vlan in my system and Motorola has mandatory rules about using LCP without that.
    Can be posible another solution to manage voice and GPS data using vlan's in my network?
    I´m using the Trbonet Enterprise system. Do you know is another Dispatch can solve it?
    Thanks in advance

    ReplyDelete
    Replies
    1. Sorry, I don't have enough information to give a reliable answer. There should be no issue with running a Multisite Capacity Plus system on a VLAN. What you cannot do is use VLANs to avoid using Routers on each site.

      Delete
  20. Hi Mr Holmes, I wrote you on the you tube channel an i hope you can see if not then i will try to repeat the same question to you. Thanx any how for everything you are sharing with us.

    ReplyDelete
  21. Hello I wonder if you can help

    I have a fleet of DP3400s some fw 01.08.20 prog'd on XP CPS 10.1 No problem but
    these cannot be seen on CPS 12.1 or above on W7 or W10 computers

    but some of the same fleet of DP3400s are fw 01.12.13 which prog's Ok on W7 / W10 CPS 12.1 or above but cannot be seen on CPS 10.1 on XP

    My XP cannot load the higher fw into the radios in order for them to work on the newer machines / CPS

    Could you advise how I can harmonise my fleet to run on one CPS from one PC / Laptop ???

    BTW I have both A + B programming leads tried both and makes no difference which ones
    used above scenario remains the same.

    any advice most gratefully appreciated

    Many thanks

    Martin

    ReplyDelete
    Replies
    1. I'm not sure what you mean by "
      these cannot be seen on CPS 12.1 or above on W7 or W10 computers" but the latest CPS works with all previous radios/versions. There is one caveat: older radios might not be readable if they are plugged into a USB 3.0 port.

      Unless you are after any new features introduced post-R1.8, there is no reason to upgrade the older radios.

      Delete
  22. i can noe t write space character in the codeplug password prompt. i have set the password 1688 22 in the cps and wrote this to the radio, but when i read the codeplug from the radio, i can not write the spaces and get error. pleas

    ReplyDelete
  23. Hi Wayne, firstly fantastic blog! - A quick question, can a Mototrbo codeplug be updated say from CP version 08.01.08 to 08.02.06? If I program a later fw radio (DP1400) with earlier CP I get the invalid fields box, ignoring will program but major incompatibilities with audio and volume control action operates back to front! Your thoughts please ;-)

    ReplyDelete
    Replies
    1. Don't clone codeplugs but read and drag-drop. The DP1400 is a very simple radio with only a few settings.

      Delete
  24. Hi Wayne,

    If server CMSS dead then Capacity Max will operate how?

    Thanks,
    Quoc Mai,


    ReplyDelete
  25. Hi Wayne, just some hints that may help newbies with their setup. I currently have 2 sites, each with a MTR3000, linked by private Point to Point link over 11Km. Until I upgrade with extra repeaters, LCP and a Control room/dispatch solution, I have IPSC and use just one slot as a wide area group. operates like my old Analogue system and is less frightening for my subscribers. So, problems: Luckily I had a temporary license from a watcher server/client program and can see activity. My subscribers all complained channel busy, so here's what I did temporarily to make them happy (You need to stress the importance of operating etiquette) Repeater: Slot 1 Voice only, Radios: ARS Delay 60 minutes (This is a random figure and is anywhere up to 60 minutes), Disable GPS (I Don't need GPS until the Control Solution license arrives). This cut down the "Busies" immensely on my 150 Portables and 80 Vehicle radios. However what I noticed is my subscribers who travel across the city to our HQ call the dispatcher when leaving the residence and when arriving at the HQ and vice versa. So the majority of traffic is 07:30 - 08:30, 12:00-14:00 and 17:00 - 19:00 and I notice the subscribers just turn on the radio and expect it to transmit (even without listening to see if a call is in progress). As you know when the radio is first switched on, it chit-chats with the repeaters so the answer is, switch the radio on whilst the subscriber applies make-up, updates FaceBook profile etc.., then magically, after listening to see if channel is free (wide area group), hitting the PTT immediately works. The Transmit condition is set to Channel Free however, The Security team and myself as Comms engineer have it set as "Always", however I am very tempted to set all the radios to "Always" and home my subscribers behave. This all depends on contracts, budget, delivery dates, customs (Deepest darkest West Africa) and my time until the new kit arrives and is installed.
    If readers of the blog are dealers, then you will know the frustration when customers change and demand more radios, less busies but expect immediate high performance. I am on my own with a growing network which unfortunately takes over 12 months to get kit purchased to installation and commissioning and now the political climate changes and the bosses now change their minds and our staff numbers grow, so I have just ear-marked a five figure sum for more kit and 10% extra.

    ReplyDelete
  26. Hello, I want to use two antennas for a relay dr3000, so I have to separate them from -50db, so I want a solution to calculate this separation between the two antennas in meters. An antenna for the reception and another antenna for the emission.merci

    ReplyDelete
    Replies
    1. If the RX frequency is different to the TX frequency, use a duplexer.

      Delete
    2. If the TX-RX separation is less than say 300kHz then have a look at http://www.commscope.com/calculators/qvisolation.aspx and http://www.commscope.com/calculators/qhisolation.aspx

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    3. 300kHz is the minimum that can practically be achieved using a duplexer. Always use a duplexer as a very minimum.

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    4. thank you my brother.

      Delete
  27. Wayne,

    Have done quite a bit of trbo work.. Trying to see if there is a way for the 5550 (or 2500) mobiles automatically switch between two or three channels (2 or 3 Trbo repeaters, conventional, no site connect--because no internet) by adjusting RSSI. Basically, a roam feature for non-linked repeaters.

    ReplyDelete
    Replies
    1. You can set all the repeaters up as Masters and have them generate beacons for the radios to use for roaming. The radios would otherwise be set up as if they were on an IPSC system with roam lists etc.

      Delete
  28. I installed a dr3000 repeater in mixed mode, so I started doing tests
    I had a situation that I did not understand, in a site remote from the repeater, when I use the analog mode no problem of transmission and reception, but when I use the digital mode, reception 5/5 , But emission 0/5. Knowing that my colleague is near the repeater. Normally when I can transmit in analog mode it means that it is possible in digital.merci brother

    ReplyDelete
  29. In the same shelter we have two reapeter, then in my channel I receive the communication of the other reapeter which is in the same shelter, we know that we have not the same frequency.I want to know What the problem is and how to fix it. My reapeter dr3000 motorola and the other reapeter is kyodo kg110. thank you

    ReplyDelete
    Replies
    1. It sounds like you had an intermodulation problem.

      In general, the steps to solving intermodulation are:

      Check that all frequencies on the site do not produce intermodulation - there is software that will run this calculation.
      Make sure all the equipment on site is working to specification.
      Make sure all filtering equipment is tuned and in good order.
      Make sure all RF cables are not damaged.
      Make sure there is no rust or corrosion an all electrical joints.
      Make sure the grounding is okay. Everything to the same earth grid buried in the ground.

      If all of the above checks out okay, contact your local telecommunications regulator to see if they can help you with this.

      You've given me an idea for my next post!

      Delete
  30. Hi Wayne,

    I have Cap + system running with 6 repeaters. All SLR5300 repeaters.
    Users experienced that some times we have missing conversation( once subscriber press, receiving subscriber get unmuted with delay)some time we dont receive any thing though Tx radio Pressed.
    Looking for advise.

    ReplyDelete
    Replies
    1. There are generally three clauses for that symptom:

      Bad RF filtering and/or frequency planning.
      IP networking issues
      The RSSI Threshold in the repeater is set incorrectly (usually too high or too low).

      Solve/eliminate these three then your system should work perfectly.

      Delete
    2. can this be a FW version issue. I am using 2.7.1 for portable and 2.7.3 for mobile.

      Delete
    3. No. The root cause is either RF or configuration in your case.

      Delete
  31. Hi Wayne, how many radio manager device programmers can be connected to the radio manager server?

    ReplyDelete
    Replies
    1. To be honest, I don't actually know the exact number. It's definitely more than 1.
      Remember that the Device Programmer and Radio Management are two separate applications.
      I'll find out....

      Delete
  32. This comment has been removed by the author.

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  33. Very cool Blog! The Motorola CPS V14 is very slow on the new Windows 10 PC with the Windows creators update. On the other older Windows 10 PC it is very fine. I don't know if the Creators update makes the difference. Tried with uninstall and new installing without success. Maybe you have an idea?

    ReplyDelete
    Replies
    1. It seems Windows 10 Creator Update is affecting other applications
      https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-10-creators-update-slows-down-pc/9d5d13f1-48b1-4803-9d29-7cf92883f1f4

      The suggested "fix" is to roll back to POW10.

      Delete
    2. Thanks for the replay and the link. Probably it seems to be the problem. Except the CPS I didn't notice a software working slow after the Creators update. I had docking problems with the large external display but with the last fix they are gonne.

      Thanks for the help and for your wonderful blog.

      Delete
  34. Hi Wayne, thanks to your site and suggestions, our 2-site system has been working a treat. However our staff and vehicles are increasing and so will the radios. I have ordered LCP from our dealer in addition to more DP4801 and DMs, we have two MTR3000 connected as IPSC. It is going to be a big job to move to LCP and still maintain a workable radio network for security reasons (we are in a High Risk country and independant communications - radios are mandatory). Have you any suggestions how I can accomplish the move to LCP but keep a 2 site radio network going? I imagine that once the rpeater is in LCP mode that is it?

    ReplyDelete
  35. Hi Wayne,

    Awesome blog you have running here. Great info and ideas. I have a problem with a GP680 radio. I only want to use it on a conventional personality but I cant get it programmed. Im using CPS R00.08.08 and the codeplug is mprkvhf.rad. So with that being said I add all of my frequencies and after that I go to write radio. As soon as I click write radio it gives me an error "Radio is not responding. Make sure the radio is powered on and connected to RIB" I am using the USB cable without the RIB. So does that mean I need some other version of software or am I doing something wrong?

    ReplyDelete
    Replies
    1. My radio details:

      Model: MDH25RDH9CK6AE
      Type: PW205H
      Ver. no: R02.09.02

      Delete
    2. More than likely the problem is with the cable. The common problem with these cables is they can't generate the correct levels (TTL) required by the radio.

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    3. There is no separate version of software for USB, you just have to ensure you're using the RIB with a genuine Prolific USB to Serial adaptor.

      Delete
  36. Okay so I cant do anything with the radio without the RIB? Because my cable is connected directly to my pc. If that is the case then I regret buying this radios in the first place.

    ReplyDelete
    Replies
    1. You are probably using an aftermarket "Chinese" cable. These cables are notoriously bad because they all use a fake PL2303 chip. These chips create most of the problems (see my comment above). If you use a genuine cable, you should have no problem. There is also a RIBless cable that plugs straight into the PC serial port.

      Otherwise sell the radio on. There's lots of people who'd be interested I think.

      Delete
  37. Hello my brother, I have a question, can I flash my radio gp380 with a usb programming cable from china, thank you and again what is the latest version of the update of gp380 and gp340.

    ReplyDelete
    Replies
    1. I wouldn't take that chance. If the cable crashes during the upgrade you'll risk "bricking" your radio.
      The last update was R03.17.01 (dated 2012).

      Delete
  38. hi my brother, so I want if possible your opinion on a problem:
    we are working on the spacing 25 kHz, in areas where I can have a cover with a lot of noise in analogue but it remains audible but when I balance in digital c no no coverage (12.5khz).
    and still in the relay is what I have to lower the low power has 1 watt and high power to 27.5 watt to improve the coverage.

    ReplyDelete
  39. hi my brother, if you want, I want explanation about the diversity of antennas on the system tetra motorola. and again, what is the difference between the p25 motorola system and capacity plus.

    ReplyDelete

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